Shipments and returns

Shipping Methods Available

Warehouse Location

SimplyNVR utilizes 3 warehouses located across the United States. As such we are able to ship your order from a deep inventory position and get the product to you as fast as possible. Please always bear in mind when an item with hard disk drives pre-installed is chosen we require 3-5 days for configuration, testing and preparation before shipping takes place. All diskless unit orders will ship same day based on the stipulated cut-off time for the day.

In general, orders with "Ground" selected as the delivery option will ship from the closest open warehouse to the ship-to zip code with inventory available. In this way, we attempt to reduce the in-transit time of your shipment. If the order is received after a warehouse cut-off time, but we can dramatically reduce the in-transit time by shipping from this closed warehouse, then we may choose to delay the shipment by one day in order to have it ship from that warehouse. We do this to reduce your overall delivery time and get the order to you faster. Keep in mind that Ground Service delivery may take 3 to 8 business days after shipment.

Orders with Express 3day, 2nd Day Air, Priority Next Day shipment method will ship from whichever open warehouse has inventory.

PLEASE ALSO NOTE THAT ALL SHIPMENTS WILL REQUIRE A SIGNATURE FOR DELIVERY. THIS IS A REQUIREMENT OF CREDIT CARD COMPANIES TO ENSURE INTEGRITY AND SECURITY MEASURES ARE FOLLOWED AS MANDATED.

Shipping Methods

AT SIMPLYNVR, WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF INVENTORY, TESTING FAILURES, SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR SHIPPING REPRESENTATIONS ARE NOT GUARANTEES OR PROMISES THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER,  SIMPLY LOG IN AND CHECK STATUS OF YOUR ORDER.

Because we cannot guarantee the availability, please call us to confirm when the product is expected to ship. In all instances, we promise your order will ship within 30 days.

Our Shipping charge and Methods are based upon the shipment option that you select at Checkout. The following shipping options are available:

Ground Service

·         Deliveries to residential and commercial addresses in 3 to 8 business days after shipment.

·         Actual delivery time depends on shipping distance and may vary.

·         Delivery to some remote addresses may take up to 2 additional business days.

·         Available only to addresses in the 48 continental states.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for same day shipment.

·         Order must be less than 150lbs. and meet cube restrictions.

·         Shipment tracking provided with a required signature at delivery.

Please NOTE this method normally qualifies for Free Ground Delivery; please refer to individual product for confirmation!

3rd Day Express Delivery - Three Business Day Delivery

·         Delivery by 4:30pm the third business day after shipment to most areas (by 7:00pm to residences).

·         This service is limited to 60lbs or less per order and corresponding cube restrictions.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for second business day delivery.

·         Shipment tracking provided with a required signature at delivery.

2nd Day Delivery - Second Business Day Delivery

·         Delivery by 4:30pm the second business day after shipment to most areas (by 7:00pm to residences).

·         This service is limited to 60lbs or less per order and corresponding cube restrictions.

·         Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for second business day delivery.

·         Shipment tracking provided with a required signature at delivery.

Standard Overnight Delivery - Next Business Day Delivery

·         Delivery by 3:00pm the next business day after shipment to thousands of cities and by 4:30pm to rural addresses Monday through Friday.

·         This service is limited to 150lbs or less per order and corresponding cube restrictions.

·         This is Standard Overnight Delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for Standard Overnight Delivery.

·         Shipment tracking provided with a required signature at delivery.

Priority Overnight

·         Delivery Monday through Friday by 10:30 am the next business day after shipment to most locations and by 4:30pm to remote areas.

·         This service is limited to 150 lbs. per order and corresponding cube restrictions.

·         If your order is over 150 lbs. and/or the corresponding cube restrictions and you choose this enhanced service level, your order will ship with a prioritized shipment method, but is not guaranteed for next business day delivery.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for the next business day delivery.

·         This is priority overnight delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.

·         Shipment tracking provided with a required signature at delivery.

Shipments over 150lbs

·         Deliveries to residential and commercial addresses in 2 to 5 business days after shipment.

·         Actual delivery time depends on shipping distance and may vary.

·         Available to addresses within the 48 continental United States; Alaska and Hawaii delivery is not available.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for next day shipment.

·         These orders ship by Common Carrier / LTL (less than truckload) carriers. Tracking numbers are not available.

·         Signature is required.

Ground Service

·         Deliveries to residential and commercial addresses in 3 to 8 business days after shipment.

·         Actual delivery time depends on shipping distance and may vary.

·         Delivery to some remote addresses may take up to 2 additional business days.

·         Available only to addresses in the 48 continental states.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for same day shipment.

·         Order must be less than 150lbs. and meet cube restrictions.

·         Shipment tracking provided with a required signature at delivery.

Please NOTE this method normally qualifies for Free Ground Delivery; please refer to individual product for confirmation!

3rd Day Express Delivery - Three Business Day Delivery

·         Delivery by 4:30pm the third business day after shipment to most areas (by 7:00pm to residences).

·         This service is limited to 60lbs or less per order and corresponding cube restrictions.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for second business day delivery.

·         Shipment tracking provided with a required signature at delivery.

2nd Day Delivery - Second Business Day Delivery

·         Delivery by 4:30pm the second business day after shipment to most areas (by 7:00pm to residences).

·         This service is limited to 60lbs or less per order and corresponding cube restrictions.

·         Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for second business day delivery.

·         Shipment tracking provided with a required signature at delivery.

Standard Overnight Delivery - Next Business Day Delivery

·         Delivery by 3:00pm the next business day after shipment to thousands of cities and by 4:30pm to rural addresses Monday through Friday.

·         This service is limited to 150lbs or less per order and corresponding cube restrictions.

·         This is Standard Overnight Delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for Standard Overnight Delivery.

·         Shipment tracking provided with a required signature at delivery.

Priority Overnight

·         Delivery Monday through Friday by 10:30 am the next business day after shipment to most locations and by 4:30pm to remote areas.

·         This service is limited to 150 lbs. per order and corresponding cube restrictions.

·         If your order is over 150 lbs. and/or the corresponding cube restrictions and you choose this enhanced service level, your order will ship with a prioritized shipment method, but is not guaranteed for next business day delivery.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for the next business day delivery.

·         This is priority overnight delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.

·         Shipment tracking provided with a required signature at delivery.

Shipments over 150lbs

·         Deliveries to residential and commercial addresses in 2 to 5 business days after shipment.

·         Actual delivery time depends on shipping distance and may vary.

·         Available to addresses within the 48 continental United States; Alaska and Hawaii delivery is not available.

·         Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for next day shipment.

·         These orders ship by Common Carrier / LTL (less than truckload) carriers. Tracking numbers are not available.

·         Signature is required.